FAQ

  • Payment Type - We accept Visa, Mastercard and Discover as credit card payment options.

  •  Shipping Information  -  Orders will be processed within 3-5 business days, and shipped via USPS Priority Mail, or USPS First Class Mail. The package should arrive in approximately 3-5 business days from the date processed for the continental United States, and 2 to 3 weeks for International orders. Shipping rates are determined from the US Postal Service based on the weight and the destination of your order. Once an order is processed, and ready to be shipped, you will receive notification via email with a tracking number. Free shipping applies only to orders with $50 or more of merchandise shipped to a single address in the 50 United States.   For Free Local Pick Up in San Francisco, once your order is placed, we will contact you via email to set up a time for you to come by our shop to pick up your order. Any questions should be directed to CustomerService (at) Redchoochoo.com

  • Return/Exchange Policy  -  If you are unsatisfied with your purchase, you may return an item that has been unused, and that is still in it’s original condition within 30 days of receipt of the item for a full refund minus any shipping costs, or for store credit.
  • Contact Information  -  If you have questions about your order, or if you do not receive your order within 2 weeks of placing the order, please contact us at, CustomerService (at) Redchoochoo.com
  • Privacy Policy  -  Red Choo Choo does not sell, or provide any information received from it’s customers to any third parties.